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Refunds

Refund policy: 7 days, in plain English

When you can ask IPTV Edge for your money back, what the refund window covers, what it does not, and how a refund is paid.

Last updated October 17, 2026

Questions about this page? Contact us

The short version

  • If the service will not work on your device and we cannot fix it together, you can ask for a refund within 7 days of activation.
  • If we fail to activate your plan after you paid, you get a full refund.
  • Refunds go back to the original payment method.
  • Nothing here limits the consumer rights you have where you live.

1. When you can ask for a refund

  • The service does not work on your device or connection, we have tried to fix it with you, and you ask within 7 days of activation.
  • Your plan was not activated after payment.
  • You were charged twice, or charged an amount different from your written confirmation.

2. When a refund is not normally available

  • Requests made more than 7 days after activation, unless the law where you live says otherwise.
  • Problems we offered to fix but could not investigate because we did not hear back.
  • Accounts used on more screens than agreed, or shared outside the household.
  • Fees paid to third parties, such as a paid player app on a Smart TV.

If your situation is not covered here, ask anyway. We look at every request individually.

3. How to ask for a refund

Email support@iptvedgehd.com or message us on WhatsApp with:

  • the date and plan of your order,
  • your device and a short description of the problem,
  • a photo of any error message, if you have one.

4. What happens next

  1. We confirm we received your request.
  2. If we have not already, we try one more fix with you. Many problems are solved here.
  3. We give you our decision in writing.
  4. Approved refunds are sent to the original payment method. How long it takes to appear depends on your bank or payment provider.

5. Trials

Trials are free and end on their own, so there is nothing to refund. They are the best way to check your device and connection before paying.

6. Your statutory rights

This policy adds to, and does not replace, any rights you have under consumer law in your country. See also our cancellation policy.

Questions about this page? Email support@iptvedgehd.com or message us on WhatsApp at +212 781-768546.