Policies
Cancellation policy
How to cancel an order, what happens to unused time, and your cancellation rights as a consumer.
Last updated October 17, 2026
Questions about this page? Contact us
The short version
- Plans do not renew automatically, so there is nothing to cancel at the end of a period.
- Cancel before activation and you receive a full refund.
- After activation, the 7-day refund policy applies.
1. No automatic renewal
You pay once for the period you choose. When it ends, the service stops unless you ask to renew. We may send a reminder before the end date, but nothing is charged without your agreement.
2. Cancelling before activation
If you have paid but your plan has not been activated yet, tell us and we cancel the order and refund the full amount.
3. Cancelling after activation
Once your plan is active, refunds follow our refund policy, including the 7-day window. After that window, the remaining time on a plan is not normally refundable, but you can keep watching until the end date.
4. Consumer cancellation rights
If you live in the European Union or the United Kingdom, you normally have 14 days to cancel a contract made at a distance. For a digital service that starts at your request before the 14 days are over, you may be asked to pay for the period already used. Wherever you live, any cancellation rights you have by law apply in addition to this policy.
5. How to cancel
Message us on WhatsApp or by email with the date of your order and the word “cancel”. We confirm the cancellation and any refund in writing.
6. Trials
Trials end automatically and nothing is charged, so they never need cancelling.
Questions about this page? Email support@iptvedgehd.com or message us on WhatsApp at +212 781-768546.