IPTV Edge FAQ: straight answers

Choose a plan on the pricing page and tap “Order now”. WhatsApp opens with a message ready to send. Add your device, and we reply with the plan, price, number of screens and setup method in writing. You pay only after you agree.

The payment methods available for your order are listed in our written confirmation, before you pay anything. See secure payment for how we protect you.

So nothing depends on memory. You can scroll back and see exactly what plan, price and screen count you agreed to, and so can we.

Yes. Your written confirmation shows the plan, the price and the start and end dates. Ask for an emailed copy at any time.

Not from IPTV Edge. Your bank may charge for currency conversion if you pay in something other than US dollars, and some Smart TV player apps charge their own one-time fee. We mention that before you install.

Yes, you can ask for a 24-hour trial on WhatsApp. The free trial page explains how it works and what to test.

It simply stops. Nothing is charged and nothing renews. If you liked it, message us and choose a plan.

If the service will not work on your device and we cannot fix it together, you can ask for a refund within 7 days of activation. The full conditions are in our refund policy.

Plans do not renew on their own, so there is nothing to cancel at the end of a period. To stop early or ask about unused time, see the cancellation policy.

It depends on your device. We recommend a player that is currently available in your device’s official store and send setup steps for that exact app. The installation guide covers each device.

You can install it on several devices. How many can play at the same time is agreed when you order and written in your confirmation.

Not reliably, so we do not recommend it. An inexpensive Android TV or Fire TV device is usually the simplest alternative. See compatible devices.

Usually not. Most Smart TVs from the last few years, Fire TV, Android TV, Apple TV, phones, tablets and computers all work. We check your model before you pay.

Yes. Install the player app on the new device and enter the same details. If you use a MAG box or an app linked to a device address, send us the new address and we update it.

Evenings are when home and neighborhood networks are busiest. A wired connection or 5 GHz Wi-Fi, a router restart and closing other heavy downloads fix most cases. Our help center has the full checklist.

About 10 Mbps for each screen watching in HD at the same time, and around 25 Mbps for 4K. Stability matters more than peak speed.

No. Most channels are HD or Full HD, and 4K appears only where a 4K source exists. Any provider promising 4K on every channel is overselling.

As a rough guide, around 3 GB per hour in HD and up to about 7 GB per hour in 4K. Keep that in mind on mobile data or capped home plans.

Only what we need to run your subscription: your contact details, your plan and dates, and your device type. Details are in the privacy policy.

Within your household, up to the number of screens in your confirmation. Sharing beyond that causes interruptions for everyone using the account.

We only use iptvedgehd.com and the WhatsApp number +212 781-768546. We never ask for passwords and never ask you to pay before a written confirmation. Anything else is not us.

No. IPTV Edge is an independent service. We have no link to other sellers using “Edge” in their name, or to the EDGE IPTV player app for iPhone.